Assist in the creation of both policies/procedures and standards that fit within the vision of the organization
Art tailors services to clients' needs and goals, emphasizing value-added approaches. Offerings include, but aren't limited to:
Evaluate performance of staff that maximizes both guest service and efficiency.
Evaluate marketing programs that are both effective and compliant with state requirements.
Conduct a property analysis focusing on strengths, weakness, opportunities and threats.
Maximizing revenue through effective price evaluation and analysis.
Review gaming floor and make recommendations for maximum performance.
Review game approvals and gaming activity as well as help create new or amended proposals .
Help clients connect with vendors that provide quality products and services.
Assist and give recommendations in remodels, expansions or new property locations
Both evaluate and review guest service standards and make recommendations to clients.
Review gaming contracts to maximize both revenue and savings.
Audit and recommend promotions that are focused on reward, revenue and retention.
Conduct a MICS review to keep clients up to date on changes.
Evaluate and/or create a solid BSA/AML program with an effort on a culture of compliance with an emphasis on best practices that incorporate guest service.